FAQ EN | hauptsachejung

Frequently asked questions about the quality campaign „Take JUNG“ (FAQ)

Questions

Yes, every product included in the promotion has a product tag attached, on which the installing plumber can write the serial number and product name or register it directly on the website by scanning the QR code. In the start-up phase (end of 2017 and beginning of 2018) it is possible that products which were stored in wholesale stores do not yet have a product tag. Of course, our extended guarantee promise applies to these products from the date of installation October 2017, as far as they are standard products (see above).

Outside of the legal guarantee (after 2 years) only the hardware (pump / lifting device) will be replaced if we are responsible for defects due to design, manufacturing or material defects. Wear, tear and lack of maintenance as well as the resulting consequences are not covered by this guarantee. This means that dismantling and installation costs (including after-sales service) are subject to a charge.

Who can participate in the action?

Which products can be registered?

When does the quality campaign „Take JUNG“ start?

What is e. g. with a double system U6 with the accessories (ball immersion switch, control etc.). Are these accessories also covered by the guarantee?"

What about special versions (U3K special) or sets (Flood box, Hebefix Plus, Drainage sets, etc.) in which the standard pumps are installed? Do these pumps also fall under the extended guarantee?"

Are the products labelled accordingly in the packaging?

As an end customer, can I also register my pumps installed on my premises?"

How can I register my pumps?

Which costs are included in the guarantee?

Which document will I get after the online registration?

What should I have to do in case of a complaint during the 5-year guarantee period?