Frequently asked questions about the quality campaign „Take JUNG“ (FAQ)

Who can participate in the action?

Only plumbers can register products and thus ensure a 5-year guarantee.

Which products can be registered?

We grant a guarantee of 5 years for the standard pumps of the series U3, U5, U6 as well as all COMPLI sewage lifting systems of the series 100 - 1000.

When does the quality campaign „Take JUNG“ start?

The products included in the promotion can only be registered if they have been installed since the installation date October 2017.

What is e. g. with a double system U6 with the accessories (ball immersion switch, control etc.). Are these accessories also covered by the guarantee?

No, only the pumps and no accessories are covered by the guarantee.

What about special versions (U3K special) or sets (Flood box, Hebefix Plus, Drainage sets, etc.) in which the standard pumps are installed? Do these pumps also fall under the extended guarantee?

No, only the standard versions of our products.

Are the products labelled accordingly in the packaging?

Yes, every product included in the promotion has a product tag attached, on which the installing plumber can write the serial number and product name or register it directly on the website by scanning the QR code.

In the start-up phase (end of 2017 and beginning of 2018) it is possible that products which were stored in wholesale stores do not yet have a product tag. Of course, our extended guarantee promise applies to these products from the date of installation October 2017, as far as they are standard products (see above).

As an end customer, can I also register my pumps installed on my premises?

No, the guarantee is exclusively addressed to plumbers and only the plumber will receive the guarantee certificate after registration.

How can I register my pumps?

For this purpose, the purchased pumps must be registered online on the website after installation. In addition to the product name and serial number, the contact details of the plumber must be entered.

Which costs are included in the guarantee?

Outside of the legal guarantee (after 2 years) only the hardware (pump / lifting device) will be replaced if we are responsible for defects due to design, manufacturing or material defects. Wear, tear and lack of maintenance as well as the resulting consequences are not covered by this guarantee. This means that dismantling and installation costs (including after-sales service) are subject to a charge.

Which document will I get after the online registration?

After successful registration you will receive a certificate of guarantee via e-mail, which you have to file in your documents.

What should I have to do in case of a complaint during the 5-year guarantee period?

The guarantee service is always provided in writing by Jung Pumpen, Industriestr. 4-6, 33803 Steinhagen, Germany. The guarantee service requires that a proper proof of purchase as well as the guarantee certificate is presented and that the guarantee claim is made within the respective guarantee period.